SHOP POLICIES
Last Updated: July 18, 2026
At Shocks Functional Art, every piece is handcrafted with care and attention to detail. If you experience an issue with your order, we're committed to working with you to find a fair solution.
Returns & Exchanges
Returns and exchanges are reviewed on a case-by-case basis.
If you have a problem with your order, please contact us within 7 days of delivery so we can assist you.
If a return is approved, the item must be shipped back within 30 days of the delivery date.
Non-Returnable Items
Because many of our products are made specifically for each customer, we cannot accept returns or exchanges on:
-
Custom or personalized orders
-
Made-to-order items
-
Sale or clearance items (if applicable)
Return Conditions
-
Items must be returned in their original, unused condition.
-
Buyers are responsible for all return shipping costs unless the return is due to an error on our part or a defective item.
-
If a returned item is not received in its original condition, the buyer may be responsible for any loss in value.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and include photos of the item and packaging. We'll work with you to make it right as quickly as possible.
If you have any questions before or after placing an order, don't hesitate to reach out. We appreciate your support of handcrafted, small-business craftsmanship.