SHOCKS FUNCTIONAL ART
SHOP POLICIES
Last Updated: August 27, 2026
At Shocks Functional Art, every piece is handcrafted with care and attention to detail. Many of our products are individually made, customized, or created from natural materials. As a result, no two handcrafted pieces will ever be exactly alike.
By placing an order with Shocks Functional Art, you acknowledge that you have had the opportunity to review and agree to the policies applicable to your purchase, subject to rights provided by applicable law.
RETURNS & EXCHANGES
Returns and exchanges are reviewed on a case-by-case basis unless otherwise required by applicable law.
If you experience an issue with your order, please contact Shocks Functional Art within 7 days of delivery.
If a return is approved, the item must be shipped back within 30 days of the original delivery date, unless otherwise agreed to in writing.
Approval of a return does not automatically guarantee a full refund. Refund amounts remain subject to the conditions outlined in these Shop Policies.
Non-Returnable Items
Due to the nature of our work, the following items are generally non-returnable and non-exchangeable, except where required by applicable law or where Shocks Functional Art determines an item is defective or materially different from the approved order specifications:
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Custom or personalized products
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Made-to-order products
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Products altered or customized at the customer's request
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Sale, clearance, or final-sale merchandise, where designated
Please carefully review product descriptions, measurements, materials, customization options, and other specifications before placing an order.
Return Conditions
Approved returns must be received in their original, unused, and undamaged condition.
Unless the return results from an error by Shocks Functional Art or an eligible defective product, the customer is responsible for return shipping.
If an approved returned item is received damaged, altered, used, incomplete, or otherwise not in its original condition, the refund may be reduced to account for loss in value to the extent permitted by applicable law.
Original shipping charges are generally non-refundable for voluntary returns unless otherwise required by law.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact Shocks Functional Art within 7 days of delivery.
Please provide photographs of the damaged or incorrect item, exterior shipping package, interior packaging, shipping label, and any visible carrier damage.
Customers must retain the merchandise, original shipping box, packaging, packing materials, and shipping label until the claim has been resolved. Additional photographs or documentation may be required to process a carrier claim.
Please do not discard damaged merchandise or packaging until instructed to do so. We will work with you to determine an appropriate resolution.
CUSTOM & MADE-TO-ORDER PROJECTS
Customer Approval & Specifications
Customers are responsible for reviewing and approving all applicable specifications associated with a custom order, including dimensions, measurements, materials, wood species, colors, finishes, epoxy selections, fractal-burning selections, engraving, personalization, hardware, design elements, and other customization details.
Production may not begin or continue until Shocks Functional Art has received all required information, selections, approvals, deposits, and payments.
Once specifications have been approved and production has begun, requested changes are not guaranteed.
Changes requested after approval may result in additional material charges, labor charges, design or modification fees, additional shipping charges, and/or an extended production timeframe.
Any additional charges must be paid according to the terms provided by Shocks Functional Art and may be required before additional work continues or before the finished product is released.
Customer Delays & Incomplete Projects
Custom projects requiring customer measurements, selections, approvals, payments, or other information cannot proceed until the required information is received.
Shocks Functional Art is not responsible for delays caused by a customer's failure to provide required information, specifications, selections, approvals, or payment.
Projects delayed because of customer non-response may be placed on hold.
When a customer is ready to resume an inactive project, the project will be scheduled according to Shocks Functional Art's then-current production availability and may not immediately return to its previous position in the production schedule.
The standard production window may restart or be revised when a project resumes following a customer-caused delay.
If material prices increase during the delay, the customer may be responsible for the difference in material cost.
Materials already purchased specifically for a custom project may be non-refundable.
Shocks Functional Art reserves the right to establish a reasonable deadline for outstanding information or payment before an inactive project is administratively closed, subject to applicable law and any separate written agreement governing the project.
PRODUCTION TIME
Standard 6–10 Week Production Window
Unless otherwise stated on an individual product listing, custom quote, invoice, or written agreement, the standard production window for handcrafted and made-to-order Shocks Functional Art products is approximately:
6–10 WEEKS BEFORE SHIPMENT
This is a production timeframe, not a guaranteed delivery date.
Shipping/transit time begins after production is complete and is separate from the 6–10 week production period.
When the Production Window Begins
The 6–10 week production window does not necessarily begin on the date an order is initially placed.
The production timeframe begins once Shocks Functional Art has received everything reasonably necessary to begin production, including applicable:
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Required deposits or payments
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Measurements
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Material selections
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Colors and finishes
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Customization selections
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Customer specifications
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Design approvals
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Other required information
If required information, approval, or payment remains outstanding, the project may not yet be considered ready for production.
Production Estimates & Delays
Because every piece is handcrafted, the 6–10 week production window is an estimate rather than a guaranteed completion or delivery date, unless Shocks Functional Art expressly guarantees a particular date in writing.
Production may be affected by project complexity, material availability, supplier delays, customer-requested changes, customer response times, current production volume, equipment issues, and other circumstances associated with handcrafted production.
If Shocks Functional Art cannot ship within an applicable promised timeframe, we will provide any notice, cancellation opportunity, request for consent to delay, or refund required by applicable law.
Federal rules require online sellers to have a reasonable basis for advertised shipping timeframes and generally require notice and an opportunity to cancel or consent when a promised shipping timeframe cannot be met.
Ready-to-Ship Products
Products expressly identified as Ready to Ship are not subject to the standard 6–10 week production window.
The processing or shipping timeframe stated on that individual product listing will apply instead.
NATURAL MATERIALS & HANDMADE VARIATIONS
Natural Wood
Wood is a natural material. Grain, color, figuring, knots, spalting, bark, texture, shape, mineral streaks, natural imperfections, and other characteristics vary from piece to piece.
These characteristics are part of what makes each Shocks Functional Art piece unique and are not considered defects.
Photographs, samples, mockups, and previously completed pieces are references and do not guarantee an identical finished product.
Handmade Variations
Because each product is individually handcrafted, reasonable variations in dimensions, placement, shape, finish, color, pattern, and overall appearance may occur.
Reasonable variations inherent to handmade craftsmanship are not considered defects.
Fractal Burning, Epoxy & Artistic Variation
Fractal-burning patterns are organic and inherently unpredictable.
Exact branching patterns, burn placement, depth, direction, density, and appearance cannot be duplicated from one piece to another.
Epoxy colors, swirls, transparency, glow effects, pigment distribution, and other artistic elements may also vary from photographs, samples, digital representations, or previous pieces.
These natural and artistic variations are part of the handcrafted nature of Shocks Functional Art and are not considered defects.
Product Measurements
All handmade product dimensions should be considered approximate unless expressly guaranteed in writing.
Minor variations resulting from natural materials, sanding, shaping, finishing, hardware installation, and the handcrafted production process may occur.
Shillelaghs With Veritas Cane Tips
Shillelaghs ordered with a Veritas cane tip may vary by several inches from the requested height due to the fitting and installation process.
Exact finished height cannot be guaranteed when a Veritas cane tip is selected.
PAYMENT TERMS & OUTSTANDING BALANCES
Deposits & Partial Payments
A deposit or partial payment does not constitute payment in full unless expressly stated otherwise in writing.
Any remaining balance reflected in an order, custom quote, invoice, payment arrangement, or other applicable agreement remains due according to the agreed payment terms.
Payments made toward a custom project may be applied to materials, supplies, design work, labor, or other project expenses as production progresses.
Final Payment
Unless Shocks Functional Art expressly agrees otherwise in writing, all outstanding balances and approved additional charges must be paid in full before a completed item is shipped, delivered, released, or made available for pickup.
Shocks Functional Art reserves the right to withhold delivery, shipment, or pickup of completed merchandise until payment is received in full.
Outstanding Balances After Delivery
If an item is inadvertently or otherwise shipped, delivered, picked up, released, or received by the customer before the order has been paid in full, receipt or possession of the merchandise does not waive, forgive, cancel, or otherwise eliminate the remaining balance.
The customer remains responsible for the full unpaid portion of the agreed purchase price and any other properly authorized charges associated with the order.
Shocks Functional Art reserves the right to continue sending invoices, payment requests, notices, and otherwise lawfully seeking payment for outstanding balances after delivery.
Failure to pay an outstanding balance after reasonable payment requests may result in the customer's account being placed on hold and the customer becoming ineligible for additional purchases, custom work, discounts, loyalty benefits, or other services until the account is brought current.
Shocks Functional Art reserves all lawful rights and remedies available to recover amounts legitimately owed.
Card-on-File Authorization
Shocks Functional Art may offer customers the ability to securely maintain an authorized payment method on file through our payment processor.
Shocks Functional Art does not receive or independently store customers' complete credit-card numbers when cards are securely stored through the payment provider.
Where a customer has expressly authorized Shocks Functional Art to maintain and charge a payment method on file for an outstanding or remaining order balance, Shocks Functional Art may use that authorized payment method to collect amounts covered by the customer's authorization.
Customers will be notified of the transaction and provided information regarding the amount being charged.
A saved payment method will not be treated as authorization for unrelated, disputed, or unapproved purchases or charges.
Wix currently permits merchants to save and charge cards through supported providers when customer consent has been obtained and retained, and Wix advises merchants to notify customers of the transaction.
IMPORTANT: Card-on-File Authorization Is Separate From the Debt
An outstanding balance remains owed even if Shocks Functional Art does not have authorization to charge a saved card.
The absence of card-on-file authorization does not waive the customer's payment obligation; it simply means Shocks Functional Art will seek payment through another lawful method rather than charging an unauthorized card.
These card-on-file terms apply prospectively and do not create retroactive authorization to charge payment methods associated with orders placed before the customer provided such authorization.
CANCELLATIONS & REFUNDS
Order Cancellations
Customer-requested cancellations must be submitted within 72 hours of purchase.
Because materials may be purchased and production may begin shortly after an order is received, cancellation requests received after 72 hours are not guaranteed and will be reviewed on a case-by-case basis.
Submitting a cancellation request does not mean the cancellation has been approved.
Customers will receive confirmation from Shocks Functional Art if an order has successfully been canceled.
Nothing in this policy limits cancellation or refund rights required by applicable law.
Custom & Made-to-Order Cancellations
Once materials have been purchased, design work has been performed, customization has begun, or physical production has started, custom and made-to-order products may no longer be eligible for cancellation or refund except where required by applicable law.
If Shocks Functional Art approves a cancellation after work has begun, reasonable nonrecoverable costs already incurred may be deducted from an approved refund where legally permitted.
These may include custom or specially purchased materials, special-order components, design work already completed, labor already performed, non-refundable supplier expenses, and other nonrecoverable costs directly associated with the project.
Payment Processing Fees
Payment processors may retain transaction fees even when a transaction is refunded.
For customer-requested cancellations or voluntary returns, non-refundable transaction or payment-processing fees actually incurred by Shocks Functional Art may be deducted from an approved refund to the extent permitted by applicable law.
The amount may vary based on payment method, transaction type, currency, country/region, and payment provider.
Any such deduction represents the actual non-refundable processing expense associated with the original transaction and is not an additional cancellation penalty imposed by Shocks Functional Art.
Processing fees will not be deducted where applicable law requires a full refund.
Approved Refunds
Approved refunds will generally be returned to the original payment method whenever possible.
Approved refund amounts may be reduced by applicable non-refundable costs described in these policies where legally permitted.
Once Shocks Functional Art submits a refund, the time required for funds to appear is determined by the customer's financial institution or payment provider.
When applicable law requires a full refund, Shocks Functional Art will provide the refund required by law. For example, the FTC's merchandise-order rules can require refunding the full amount tendered, including applicable shipping and handling, when an order cannot be shipped and a refund is required under the rule.
SHIPPING POLICY
Shipping Charges
Shipping charges collected at checkout are based on the package information, destination, and carrier rates reasonably available to Shocks Functional Art when the order is placed or prepared for shipment.
Some additional carrier charges may not become known until after a label is purchased, the carrier processes the package, or the shipment is in transit.
Additional Carrier Charges
If UPS, USPS, or another carrier assesses an additional charge that could not reasonably have been identified or calculated beforehand, the customer may be responsible for the actual additional amount assessed, to the extent permitted by applicable law.
This may include:
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Address corrections
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Dimension adjustments
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Weight adjustments
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Oversize-package charges
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Extended or remote-area surcharges
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Special handling
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Rerouting charges
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Delivery surcharges
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Other carrier-assessed adjustments
If Shocks Functional Art is subsequently charged an applicable post-shipment adjustment associated with the customer's shipment, we reserve the right to invoice the customer for the actual amount assessed.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Shocks Functional Art is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.
If incorrect information results in address-correction fees, rerouting, return shipping, reshipment, or other carrier costs, the customer may be responsible for those costs.
If you discover an address error before shipment, contact us immediately. We will make reasonable efforts to correct it, but changes cannot be guaranteed after an order enters the shipping process.
Refused, Unclaimed & Undeliverable Packages
Orders returned because they were refused, unclaimed, undeliverable, addressed incorrectly based on customer-provided information, or returned because required customs/import charges were not paid are not automatically eligible for a refund.
If a refund is approved, it may be reduced by original shipping, return shipping, carrier charges, customs-related charges, and other actual non-refundable costs to the extent permitted by applicable law.
If the customer requests reshipment, additional shipping charges may be required before the order is shipped again.
INTERNATIONAL ORDERS, CUSTOMS, DUTIES & TARIFFS
International shipments may be subject to customs duties, tariffs, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by governments, customs authorities, or shipping carriers.
These charges may not be known or calculable by Shocks Functional Art when an order is placed or shipped.
Unless expressly stated otherwise at checkout, the customer is responsible for applicable customs duties, tariffs, import taxes, brokerage fees, clearance charges, and similar charges associated with the shipment.
If such a charge is subsequently assessed directly to Shocks Functional Art, we reserve the right to invoice the customer for the actual amount assessed, to the extent permitted by applicable law.
Shocks Functional Art does not establish or control these charges and cannot guarantee whether a shipment will incur them or what the final amount will be.
International customers are encouraged to research their destination country's import requirements before purchasing.
CHARGEBACKS & PAYMENT DISPUTES
If you believe there is a problem with your order, we encourage you to contact Shocks Functional Art first so we have an opportunity to resolve the issue.
Filing a payment dispute or chargeback does not itself alter the agreed purchase price or determine whether an outstanding balance is legitimately owed.
In response to a payment dispute or chargeback, Shocks Functional Art reserves the right to provide relevant records to the payment processor, financial institution, or dispute-resolution provider, including order and payment information, product descriptions, custom specifications, customer approvals, quotes, invoices, customer communications, photographs, tracking information, proof of delivery, these Shop Policies, and other documentation reasonably related to the transaction.
Nothing in this section limits a customer's lawful right to dispute a transaction.
POLICY ACCEPTANCE
By completing a purchase through Shocks Functional Art, you acknowledge that you have had an opportunity to review these Shop Policies and agree to the terms applicable to your order, subject to all rights and protections provided by applicable law.
Custom projects may also be subject to additional quotes, invoices, specifications, payment schedules, approvals, card-on-file authorizations, or custom-order agreements. Those project-specific terms should be read together with these Shop Policies.
If you have questions regarding a product, customization, materials, measurements, payment obligations, production timeframe, shipping, or these policies, please contact Shocks Functional Art before placing your order.
Thank you for supporting Shocks Functional Art and handcrafted, small-business craftsmanship.